![]() ![]() And even if I allowed Webroot to update, it would still ask it again and again. It started doing this during the last week of the Best Buy subscription. Then there was that warning window that the Best Buy subscription was about to expire, but it opened and closed almost immediately and then the panel updated and the geek squad icon was gone and I had the normal green Webroot only panel.īefore I entered my new code, Webroot kept asking me if I wanted to allow this program to update this computer when I did things like scan a file. I had a copy of the program ready, just in case, but the instructions from tech support said to just open the panel and enter the new code, so that's what I tried first.Īfter I entered my code and hit the button, there were a couple of windows that opened pretty quickly and then closed, I don't remember what they said. ![]() I just wanted to mention that it wasn't necessary to uninstall the Best Buy version to switch to the Webroot only version. That should be when my subscription has expired.Īnd I repeat I've been through this process 5 or 6 years in a row and I didn't even have Webroot only subscription during the first few years and it still happened the way I've described. And the email from Best Buy says that they won't charge my credit card until 4/29/16. That screen capture was taken about 3 days ago. My panel above says that it will expire in 28 days. And when my panel says that it is expired, I am going to capture that and post it here, too.Īlready you should be able to see that what I am saying is true. When I start getting the alerts, I am going to post them here. But another part of me wants to document what actually happens, so tech support can see it. I really should just call BestBuy up and cancel and my subscription. My question is.why can't they charge the credit card now they way Webroot does and just add the remaining days to the subscription? ![]() Meanwhile, I have received an email from the Geek Squad saying that they will renew my subscription using the credit card they have on file on 04/29/16.īestBuy waits until the day that your subscription expires and then charges your credit at mid-night of that day. My Webroot only subscription has a green panel and all the shields say they are active.īut my BestBuy subscription looks like this. (I have a BestBuy subscription and a Webroot Only subscription.) But I don't believe that for a second. Last year when I complained to Webroot tech support, they thought it had something to do with the fact that I have two separate subscriptions and there was some confusion. But your Webroot panel is red and it says EXPIRED! (So if, you are really protected when Webroot says you are not, then how do you know when to believe Webroot or not?) If you call the Geek Squad, they will say that you are still protected. I've been through this at least 5 or 6 times.Īs your deadline approaches, you will start to get renewal notices.even though you've already clicked on the link and said you want to renew.and even if BestBuy has sent you an email saying that they will renew your subscription with the card they have on file.ĭuring the last week you will start to get more urgent prompts warning you that your subscription is about to expire and renew now (even though you already said you wanted to.)įinally your panel will turn red and it will say that it is expired. But even if you click it and enter your credit information it will make no difference in what will transpire. Your Webroot security panel turns Yellow 30 days before the expiration. Last year I complained about the BestBuy Webroot renewal process. Webroot® Legacy Products (2011 and Prior) 33.Webroot® SecureAnywhere™ - Antivirus for PC Gamers 553.Webroot® Security Awareness Training 53.Webroot® Business Endpoint Protection 1142.Webroot Mobile Security for Android 946.Webroot® Consumer/Business - for Macs 380.Webroot® SecureAnywhere™ - Complete 3837.Webroot® SecureAnywhere™ - Internet Security Plus 2478.Webroot® SecureAnywhere™ - Antivirus 6993. ![]()
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